Policies

Non-discrimination Policy

The Academy of Choice does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Should you believe you have been discriminated against, please see our Grievance Process below.

Accessibility Statement

Academy of Choice is committed to making its website usable by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA). We have engaged The Bureau of Internet Accessibility (BoIA.org), an accessibility consulting company, to conduct an accessibility audit of our website and provide us with specific recommendations that will assist us in ensuring that our Web presence is in conformance with the WCAG 2.0 AA. When training in person, we contract only with schools and hotels that are accessible.

Please note that our website may link to, or interface with, third party websites that we do not control. These third-party websites may not have undertaken the efforts that Academy fo Choice has to comply with WCAG-2.0 AA standards.

As the law and accessibility standards continue to change and we strive to deliver the most up-to-date content online, please understand that our efforts to improve online accessibility are ongoing. We encourage you to report any accessibility issues you may encounter by contacting us at aoc@olverinternational.com and specify the web page. We will make all reasonable efforts to make that page accessible. We also encourage you to contact us to determine if any alternative communication methods or accessibility formats are available.

We thank you for your assistance in enhancing the accessibility of our website.

Diversity Policy

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics such as personality and personal interests that make our employees unique.

Satisfaction Policy

We are so excited that you purchased the Academy of Choice’s Coaching program. We can’t wait to meet you and get started. We know you are going to love working with us as much as we’ll enjoy working with you.

During the course of your program, if you have any concerns or complaints that require our attention, please start your discussion with your coach. If that is not possible, you are uncomfortable doing so or you don’t get satisfaction, then please contact me, owner of Academy of Choice at 773-741-0705 or email me at Kim@olverinternational.com. I will get back to you within 48 hours and we will work out a solution.

If, during the first 30 days, you realize that the Academy of Choice isn’t for you for any reason, you may request a full refund, no questions asked. That is how sure we are that you are going to love the program.

We also realize that if you signed up for the distance learning program, sometimes it’s difficult to apply the self-discipline necessary to get your assignments done within the time frame you would like, so we offer free coaching services via a weekly 15 min. phone call to help keep you on track. To take advantage of this offer, you can email me at any time during your program and request it.

We also offer an upgrade to the in-person program at any time for a $100 fee.

Grievance Process

  1. If you are having a disagreement or challenge with a particular coach in our program, please address your issues directly with your coach.
  2. If you are still not satisfied, then, send an email or letter to our CEO, Kim Olver, at Kim@olverinternational.com or PO Box 2666, Country Club Hills, 60478. You are always welcome to call but the grievance does not become official until it is received in writing.
  3. If still not satisfied, then I direct you to send your grievance to our Ombudsman, Marcus Gentry, at respect@marcusgentry.com.
  4. While we sincerely will make every attempt to resolve any disputes prior to this stage, if you are still unsatisfied, then you may take your complaint to our certification entity, the Center for Credentialing and Education. Their contact information can be found here: https://www.cce-global.org/Contact.

Refund Policy for Seminars

A full refund is provided for written cancellations received by Academy of Choice at least 60 days prior to the seminar, workshop, or conference. Written cancellations received between 30 and 59 days prior to the commencement of the seminar, workshop, or conference will be refunded at seventy-five percent (75%). Written cancellations received between 10 and 29 days before the start of a seminar, workshop, or conference, will be refunded at 50 percent (50%).  There is no refund for cancellations ten or fewer business days before the workshop.